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Owned and operated by Patio Element, we are happy to answer questions about your order or help you find the perfect outdoor piece.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time from our carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for complete details on how to start a return and what qualifies.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within our return window. Simply reach out to our team via email or phone and we will walk you through the process based on current availability.
How do I choose the right patio furniture set for my space?
Start by measuring your patio or deck area, then consider how you plan to use the space, whether for dining, lounging, or entertaining. Our product descriptions include detailed dimensions and material specifications to help you find the right fit.
What materials are your outdoor furniture and pergolas made from?
Our collections feature a range of durable, weather-resistant materials including powder-coated steel, aluminum, all-weather wicker, and solid wood. Each product page lists exact materials so you can choose what works best for your climate and style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within 24 hours during business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
Quality Craftsmanship
Every pergola, furniture set, and fireplace is selected for lasting durability and timeless outdoor style.
Dependable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by order tracking from shipment to doorstep.
